Why Choose Us?

We are a Disabled Veteran Owned company dedicated to assisting and supporting rescue organizations and animals around the world! We personally foster special needs cats and strive to support others in their rescue efforts. Every product is “Handmade” in the USA by Disabled Veterans or their family members.

Our Goals

  • Support Rescue Organizations and Efforts
  • Assist Special Needs Cats and Dogs (with Cancer, Diabetes, or with other terminal conditions)
  • Make dependable and durable products for every customer
  • Design and engineer custom products to meet every customers needs
  • Create new and innovative products for all pets
  • Give back to the Community
  • Partner with qualified individuals or companies for Licensing, Marketing, and Growth

How We Make Our Products

We take special care in constructing every product.
Every cat scratcher and cat tree are all catnip infused and made with our patent pending design which uses a layered approach to ensure your furbabies will love it and that it will be long lasting and durable! Our amazing four-layer approach includes:

  1. Solid Wood Base (1/2 Inch or greater)
  2. A Layer of Cardboard for both padding and comfort
  3. Most include embedded pockets of catnip
  4. Layer of carpet for both padding and comfort

 

Our Custom Trees – Limited Warranty

KOOL KITTY TOYS, LLC provides a 2 Year Structural Integrity Limited Warranty (covers base, platforms, and wood portions of every product.) Does not cover Sisal Rope and Carpet. This limited warranty extends only to the original purchaser.
Please note that any warranty services or questions must be accompanied by original purchase receipt or invoice from the transaction through which the warranted product was purchased. KOOL KITTY TOYS, LLC will offer no warranty service without this number.

KOOL KITTY TOYS, LLC warrants this product and structural integrity for two years from the original purchase date. During this period, KOOL KITTY TOYS, LLC will repair or replace defective parts with new or rebuild components at KOOL KITTY TOYS, LLC’s option, without charge to you.

Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by KOOL KITTY TOYS, LLC. All shipping fees both to and from KOOL KITTY TOYS, LLC following this 30-day period must be paid by the customer.
All original parts (parts installed by KOOL KITTY TOYS, LLC at the original system build) replaced by KOOL KITTY TOYS, LLC, become the property of KOOL KITTY TOYS, LLC. Any additions or modifications will not be warranted. The owner is responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.
KOOL KITTY TOYS, LLC makes no other warranty, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to KOOL KITTY TOYS Products other than as set forth below. KOOL KITTY TOYS, LLC makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, KOOL KITTY TOYS, LLC is not liable for any loss, cost, expense, inconvenience or damage that may result from use or inability to use the product. Under no circumstances shall KOOL KITTY TOYS, LLC be liable for any loss, cost, expense, inconvenience or damage exceeding the purchase price of the product.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Warranty Conditions
The above Limited Warranty is subject to the following conditions:

  1. This warranty extends only to products distributed and/or sold by KOOL KITTY TOYS, LLC. It is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)
  2. This warranty covers only normal use of the product(s). KOOL KITTY TOYS, LLC shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper product placement; or (iii) service or alteration by anyone other than an authorized KOOL KITTY TOYS, LLC representative.
  3. You must retain your bill of sale or other proof of purchase to receive warranty service.
  4. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
  5. KOOL KITTY TOYS, LLC accepts no responsibility for any product issues or any parts of any products returned for repair to KOOL KITTY TOYS, LLC.
  6. This warranty does not cover any third party modifications or problems.
  7. KOOL KITTY TOYS, LLC makes no warranty either expressed or implied regarding third-party (non-KOOL KITTY TOYS, LLC) modifications.

Procedures for Obtaining Warranty Service

If repairs are required, the customer must provide proof of purchase. KOOL KITTY TOYS, LLC, can only render repair services. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair is the customers’ responsibility. All returned parts must have a receipt number clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a receipt number written on the outside of the package.

Customer Service:

Kool Kitty Toys, LLC
1-844-CAT-TOYS
1-315-209-5444
13794 Lowe St.
Chantilly, VA 20151